Service users will always be treated with respect and consideration given to the need for privacy. We are sensitive to the fact that due to the nature of the service provided, it can often be harder to enjoy privacy, when compared to living totally independently. Simple procedures can make all the difference to a service user’s quality of life, such as;

• Service users can lock their own personal areas
• Always knock on bedroom doors and bathrooms before entering
• Always wait to be invited into a personal space
• Service users have privacy in reading mail or during telephone calls
• Service users can dine and entertain privately, if they choose
• Consultations with professionals will always be private, unless invited

When dealing with a service user’s personal information, whether in the form of knowledge and/or that kept on file, confidentiality is of paramount importance. Divulging a confidence can have a very detrimental effect on a service user and any incidents or complaints will be dealt with by the Registered Manager. A breach of confidence may constitute gross misconduct and can lead to dismissal. This does not affect whistle blowing rights, detailed further in the relevant policy.