We support both male and female service users.

Services are tailor made for each individual service user; therefore, we can support a wide range of needs including: learning disabilities/difficulties, communication problems, challenging behaviour, mental health, autism and other associated health issues.

We do not provide nursing care.

Services and environments can be adapted to suit certain individual needs

The service will be provided for any length of time required. There are no limits set, ensuring that services can be tailor made and appropriate care plans can be put in place with realistic time scales.

All service users will be involved in the decision making process of how the service is delivered, including all daily routines within their home. Each person is given the opportunity to make their needs known, and those needs are identified and acted upon as part of their Individual Care/Support Plan and their Person Centred Planning (PCP).

If due to the nature of their disability, a service user is not able to participate in decisions made about the service, then their relatives and other significant people are consulted and the knowledge of the individuals’ likes and preferences are reflected in the way the service is operated.

Any limitation on the use of facilities is made only in the service user’s best interest, to prevent self-harm, self-neglect, abuse or harm to others, consistent with the purpose of the service and responsibilities under law.

Each person is encouraged to take responsibility for their daily lives, and to do as much for themselves as possible within their daily routine, whilst exercising their right to choice. Service users are offered appropriate opportunities and experiences within the wider community, so as to educate, stimulate and provide greater access to employment, training, health, leisure and recreational facilities.

We will support service users to make informed decisions that reflect individual choice and preference either within their home or through external agencies.

Whether or not people will live together in a shared environment or alone, they will be supported to live as they would in an ordinary household, undertaking the ordinary tasks, chores etc. as any other family living within their own community.

We actively seek the views of service users during routine and annual quality assurance audits, regular consultation processes and through our comment, suggestions and complaints procedures. Separately, the regulatory body will seek the views of service users and others during their regular review of the service.

We can assist people in finding suitable accommodation, serviced by landlords with a greater understanding of the type of service user that will be supported. To minimize any interruptions in their living arrangements, we can also support the service user in all matters regarding their tenancy, including agreements, inventories and deposits etc.

Prior to the commencement of a service provision, it is imperative that the following information is available, as requested on our referral form and pre-placement assessment;

• Individual has a learning difficulty and/or autism and is in need of support.
• Individual is not in need of nursing care.
• Individual is 16 years old or over.
• Individual is in need of longer term care and support.
• A referral form has been completed and returned.
• Individual has had a relevant assessment, including a full risk assessment and a Care Plan has been produced.
• Individual does not present a level of risk to other service users and staff.
• Individuals needs can be met and with whom effective communication can be developed.
• A written or other suitable explanation will be provided to the user, carer and manager etc. if a service request is declined.