We encourage and support all young people to take control and manage their own affairs, wherever practically possible. However, if it is necessary for an independent person(s) to be appointed as an advocate, to speak on a young person’s behalf, for their best interests to be maintained, then we will offer the necessary support to progress the process. Details of a person’s advocacy arrangements are kept in the appropriate confidential file for that person, with access controlled by the Registered Manager.
Financial affairs are often the most sensitive advocacy issue. It is strictly against our policy for any member of staff to involve themselves in the financial affairs of any service user, unless undertaken by the Registered Manager in co-operation with the relevant care authority and placement team. This must all be agreed in writing in advance of the service commencing to avoid a potential conflict of interest. Breaching this policy or any confidential arrangements is gross misconduct and can lead to dismissal.
External advocacy services details can be found in our Young Person’s Guide which is provoded to each young person on arrival at our accommodation.
Planning is essential to ensure that the service is appropriate to the service users needs. The registered manager will ensure that plans are suitable, adequately implemented, checked, reviewed and changed, where necessary. Building on the assessment process, an initial care plan will be written in conjunction with the service user, Care Manager, respective key workers and other professionals involved in providing support for the individual. This will be reviewed after three months; thereafter service user’s plans will be reviewed at least twice yearly, or as indicated in the Person Centred Plan. Individual goals and risk assessments will be reviewed as required, often more frequently.
An important function of the care plan is to identify areas to develop, set and agree realistic aims, objectives and goals and to promote the service users independence. This is why pre-service needs are assessed and the care plan prepared in a suitable and appropriate manner, according to the circumstances of each individual service user, before the service starts. Staff-members are made familiar with the care plans of the service users they will support and the manager ensures that all relevant information and changes are carefully recorded. As detailed in our policies and procedures, for confidentiality and data protection, a written record is kept of who has access to care plans and personal information and under what circumstances. Unauthorised access constitutes gross misconduct and may lead to dismissal.
We will support service users to access their chosen social, leisure and recreational opportunities both internal and external to their home. This includes visits to local shopping areas, parks to enjoy picnics and walks, cinema/theatre and swimming etc, reflecting the service user’s interests, wishes and capabilities. The staff use individually relevant communication techniques including; symbols, pictures, objects of reference, sign language and maketon etc. to support service users to make any choices. On occasions it may be a question of calculated ‘trial and error’ in conjunction with the registered manager and relevant agencies, to open service users up to new experiences from which they will benefit. Short
holidays may be planned by key workers in consultation with service users, care managers, families and relatives, advocates, staff and the registered manager. Key workers can utilize brochures and photographs of possible destinations to facilitate choice or service users can visit holiday shops with staff.
The quality of our service depend on the quality of the management and abilities of the staff and registered manager. We strive to maintain high standards throughout the service delivery and our various policies and procedures provide suitable, accurate and up to date guidance on how to operate in accordance with relevant legislation, whilst protecting the health, safety, dignity and respect of our service users.
To do this we aim to:
020 3302 1934
Contact us with any questions you may have and we would be happy to answer them
Our principle: “Supporting and Caring for our young people with compassion and respect”
Please Subscribe to get in touch and stay connected for major health news all over the globe. Don’t Worry. We don’t Spam