020 3302 1934
Planning is essential to ensure that the service is appropriate to the service users needs. The registered manager will ensure that plans are suitable, adequately implemented, checked, reviewed and changed, where necessary. Building on the assessment process, an initial care plan will be written in conjunction with the service user, Care Manager, respective key workers and other professionals involved in providing support for the individual. This will be reviewed after three months; thereafter service user’s plans will be reviewed at least twice yearly, or as indicated in the Person Centred Plan. Individual goals and risk assessments will be reviewed as required, often more frequently.
An important function of the care plan is to identify areas to develop, set and agree realistic aims, objectives and goals and to promote the service users independence. This is why pre-service needs are assessed and the care plan prepared in a suitable and appropriate manner, according to the circumstances of each individual service user, before the service starts. Staff-members are made familiar with the care plans of the service users they will support and the manager ensures that all relevant information and changes are carefully recorded. As detailed in our policies and procedures, for confidentiality and data protection, a written record is kept of who has access to care plans and personal information and under what circumstances. Unauthorised access constitutes gross misconduct and may lead to dismissal.
We will support service users to access their chosen social, leisure and recreational opportunities both internal and external to their home. This includes visits to local shopping areas, parks to enjoy picnics and walks, cinema/theatre and swimming etc, reflecting the service user’s interests, wishes and capabilities. The staff use individually relevant communication techniques including; symbols, pictures, objects of reference, sign language and maketon etc. to support service users to make any choices. On occasions it may be a question of calculated ‘trial and error’ in conjunction with the registered manager and relevant agencies, to open service users up to new experiences from which they will benefit. Short
holidays may be planned by key workers in consultation with service users, care managers, families and relatives, advocates, staff and the registered manager. Key workers can utilise brochures and photographs of possible destinations to facilitate choice or service users can visit holiday shops with staff.
Part of the care planning process will be to ensure that all service users are registered and are supported to utilise the services and benefits of relevant health care facilities, according to their needs and wishes. The registered manager will make sure that all service users are adequately supported to register with a
G.P. who understands their needs. Service users will be supported and accompanied, if necessary, to access all specialist services such as opticians, dentists and physiotherapists etc. depending on the service user’s specific needs.
The quality of our service will depend on the quality of the management and abilities of the staff and registered manager. We strive to maintain high standards throughout the service delivery and our various policies and procedures provide suitable, accurate and up to date guidance on how to operate in accordance with relevant legislation, whilst protecting the health, safety, dignity and respect of our service users.
To do this we aim to:
020 3302 1934
Contact us with any questions you may have and we would be happy to answer them
Our principle: “Supporting and Caring for our young people with compassion and respect”
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